What do I do after sending my support ticket to get it to a human?

My account was compromised via 2FA. After sending my ticket, with all the possible proof I could give, the Nelly bot responded. What do I do after this? Some of the info that Nelly bot responded with was wrong either way. Do I just wait it out until I get a real person to see my ticket? Or is there something else I can do to push my ticket further. Any help would be appreciated.