Doordash now requiring you enter customers pin?

I was delivering an order to a hotel and they asked to leave it at the door, the app said a pin was required but normally id just put "customer couldn't provide pin" and i'd be on my way. Well tonight i tried that again but the app forced me to contact support or call the customer for the pin, or I could unassign the order entirely (which makes no sense as it was already sitting by the customers door) why does doordash insist on making the app harder to use with every update? ​I mean what if there is no pin or what if customers can't answer the phone at the moment? So many loopholes just to receive my $6