I need advice regarding a laptop repair dispute with Cashify.

I bought a Dell Latitude 5420 in February 2026 in excellent condition. The laptop battery health was around 90% before repair. In July 2026, the laptop showed a Dell diagnostic error (Code 1,6), so I sent it to Cashify for repair.

After receiving the laptop back, I noticed several serious issues:

• My original battery appears to have been replaced.  
• Battery health dropped from around 90% to only 52%.  
• CrystalDiskInfo now shows a different SSD than before, and the SSD quality/specifications seem lower.  
• There are signs of possible parts tampering and component replacement without my consent.  
• I have screenshots and photos proving the battery health and hardware details before and after the repair.  
• I also have evidence suggesting the SSD was changed or tampered with during servicing.

I paid for a repair but received a laptop that appears to be in worse condition than when I sent it. I'm trying to determine whether this was unauthorized parts replacement or service negligence.

Has anyone experienced something similar with Cashify repairs? What are my options under Indian consumer protection laws, and should I file a complaint with the National Consumer Helpline or Consumer Commission?

Any advice would be appreciated.

Cashify Repair Scam? Laptop Returned with 52% Battery Health and Possible SSD/Parts Tampering