Imago stuff rant

My first language is not english and i dont really post here, but I am beyond confused what’s going on with Imago. I used to be able to be in their discord server (Im almost 18 and they said it was okay) Till they stopped allowing any underage people which i get but i feel like I am left with no one to ask since they take long to respond. It seems my perscription is stuck in the mail now and theres some electronic one i could get but its 300€+ and (if im not mistaken) i would have to pay at the pharmacy again? Im from Finland. Ive had so much trouble with their mailing stuff, i moved once and told my new address in advance but they combined my old and new one and put two streets and two post codes it was a mess. Honestly not sure what’s happening with the mailing things. I keep asking my old adress occupants if they have my supscription but they dont.