Account verification

Hi,

I have been asked by the account protection team to verify my identity before they can issue me a refund on items that didn't arrive. I don't have any photo ID that is in date, I don't drive and my passport is out of date and I don't plan on renewing it as I'm not going away any time soon.

I have contacted their customer services who gave me a form to fill in which I have done a week ago... even though it says 24 hours for a response I haven't heard anything.

Anyone know what else I can do?