r/gsuite•
scrappyD00

Account Was Suspended, Can't Login or Even Cancel Now. What Should I Do?

Workspace

I tried logging in to my Workspace account this weekend and was told that my account was suspended. Now I can't login to contact support or even cancel my subscription, even though I was billed on August 1st. I submitted an appeal on Sunday, so it's been about 3 days and I have not gotten any response or even a confirmation that my appeal was received.

This account is for my business and it's preventing me from getting work done. I cannot believe this Kafkaesque nightmare that is Google Workspace support where they can charge me, suspend my account for no reason, and then block me from contacting anyone for support.

I will almost certainly be switching to FastMail after this since this is the second time I've been locked out of a Workspace account that I was paying for with no support channels. My question is, what should I do now? I control my DNS setup so I can switch to FastMail today, but I also want to stop being charged and I'm not sure if blocking Google's charges via my credit card company will have other negative repercussion because I still pay for a YouTube subscription or might need to pay for GCloud services in the future.

Has anyone else had to deal with this? What should I do?

Sidenote: My business is not spammy or fraudulent, I just started it a few months ago and I do app development. One of my personal accounts was suspended before this one, the only reason I can think of for being suspended is that I have multiple personal accounts or that I use Cloudflare's VPN and maybe some combination of those two things flagged my account for suspicious activity. I have no idea what else it could be.

Posted Aug 12, 2026, 2:02 PM UTC

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