Aptive broke customer's water line while spraying the yard, suddenly unreachable except for sending bills

Another typical customer experience with Aptive, where customer service is non-existent and they only want your money:

Minus stars is more accurate. Aptive techs who do the servicing are always nice people. However, the Aptive Environmental company and management only exists on paper. When something goes wrong they are unreachable, invisible, and will not make contact. The Aptive termite tech punched a large hole in a water line in my yard and water spouted out. I shut off water until I could get it repaired. Meanwhile, daily calls to Aptive only resulted in phone techs telling me I would be contacted in 24 hours.

It cost me $300 to repair the damage caused by Aptive and now, 3 weeks later, I am still being told by phone techs that they are sorry but their managers and team leaders and higher-ups are not getting back to them on this matter. Aptive is refusing to contact me in any form. I am now forced to waste more time and money by taking the company to Small Claims Court to get Aptive to reimburse me for the damage they caused. I am warning everyone away from this irresponsible company that only cares about collecting your money.