AXS Customer Service

On 8/9/2026…I called customer service and was assisted by Dave. After talking over me, giving me a bullshit runaround, and walking me through troubleshooting, Dave eventually told me he couldn’t assist me further because of his QA scoring and metrics.
Apparently, he and the other agents are on limited time, and because I had “run up his time,” he didn’t want to risk failing his QA test or hurting his score. So, after exhausting the troubleshooting options, his solution was essentially: sorry, you took too long, so I can’t help you.
If QA means Quality Assurance after googling **is!!!**then that’s some bullshit. Customers should not be denied assistance because an employee is worried about his personal metrics.

If the company’s QA practices are genuinely being used to prioritize an agent’s score over resolving a customer’S issue, I will be escalating this matter & exploring my legal and regulatory options.
Please provide an actual response addressing what happened—not another runaround

The learning curve at AXS must be a circle! lol