August Edition: Using AI to Build In-House Apps
Hey everyone, we’ve all seen the conversations on using AI to improve efficiency, reduce costs, and automate day-to-day operations. But I’ve been noticing another trend in MSP/IT communities where folks are using AI to build their own Apps.
A lot of it seems to come back to the same problem: fragmented environments. Especially in Microsoft-heavy environments, having multiple tools that don’t necessarily talk to each other makes it difficult to get a complete view of what’s going on.
I’ve seen examples of AI-driven workflows reportedly handling 70%+ of support tickets, along with apps built like quote managers, ticketing workflows, internal databases, and dashboards integrating into their stack.
For those building: Are API limitations becoming a roadblock? If so, are you building your own databases/data layers?
What app or dashboard built with AI made a noticeable difference operationally?
Curious to hear what you’re building, as AI apps begin to grow in stacks. We also have a couple of upcoming webinars on this theme with Microsoft-heavy environments and our security innovations release:
Transforming Microsoft IT | Unified management, security & recovery
Posted Aug 12, 2026, 2:10 PM UTC