Reporting Incidents

Hi everyone, wondering if anyone can give any advice.

I work at a local in a busy city centre, yet we don’t get a guard and shoplifting is genuine hell. And all we can do is just film and not get involved, then report on Security.

It’s getting to a point now where some of the regular ones (several times a day) are starting to get really insulting, especially towards me as I’m in almost every morning, and am typically the first person to be there with my camera on. Now, the moment I go to film them I get called fat, greasy, ugly, worthless etc. Some really personal attacks about specific parts of my appearance too. And I just have to stand there and take it, not saying anything.

We report it all as anti social on Security, but nothing has ever happened and it just feels like we’re sending reports into the void. No mention of us ever getting a guard from the area manager, and police are starting to say that they won’t come out any more as Sainsbury’s need to be providing a guard.

At this point I’m so sick of all the insults I don’t even want to go and film them anymore. I don’t come to work to be called these things, and it’s so dehumanising that nobody gives a shit. Is there any way of escalating these concerns - even if nothing happens I want some sort of paper trail or even just to be heard at this point.

Thanks all.