Resubmit Transcript

Has anyone else ever had to resubmit their transcript after being at ASU for a while? The other day I saw there was a hold on my account for financial aid because I needed to submit my HS transcript. I did that 3 years ago when I first enrolled. I called financial aid, who connected me with admissions, and the guy told me he couldn't find it and to resubmit my HS transcript. I went ahead and sent it in again hopefully they are able to process it fast so my hold on my financial aid can be lifted before the semester begins.