Quantum Fiber Connection Issues

We had quantum fiber installed about a month ago and our tv in the living room seems to connect perfectly with no issues. Our tv in the bedroom (10 years old probably) will not connect. The PlayStation 5 will not connect. My MacBook Pro (2017) will connect but then freezes and looses connection. What is happening? I thought this would be better than spectrum but man am I wanting to switch again.

When the first line was buried something messed up and they had to run a whole new line and change the equipment like 3 times and the 360 pod they gave us never really connected and the guy was at a loss for words.