Transitioning from 7 years in hospitality to remote VA or Customer Support. Where should I start?

Hi everyone,

I am a 26-year-old hospitality professional with 7 years of experience in front desk reception, guest relations, and high-volume operations. I am multilingual, speaking native Bosnian, fluent English, B2 German (Goethe certified), and advanced Slovenian.

I want to transition into remote work, specifically targeting Virtual Assistant (VA), remote Customer Support, or Customer Success roles where I can leverage my guest relations and language skills.

I cannot afford a full college degree, but I am highly motivated to take short, practical courses or certifications to build my digital skills and learn the right tools.

I would really appreciate your advice on:

1. What specific specialization should I target first? Given my heavy guest relations background and German/English languages, would Customer Success/Support operations be a better starting point than general VA work?
2. What specific tools or software (like Zendesk, HubSpot, CRM systems, or automations like Zapier) should I focus on learning?
3. Are there any recognized online courses, certifications, or platforms you recommend to learn these tools that actually look good on a resume? Also, are there any overhyped courses or platforms I should avoid?

Thank you so much for your help and guidance!