Where does Halo store it's SLA Time Left data?
Trying to write reports to find SLA for tickets assigned to a tech but I can't find a single table that reports the correct SLA time. Anyone know where to look?
Posted Aug 12, 2026, 8:20 PM UTC
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Trying to write reports to find SLA for tickets assigned to a tech but I can't find a single table that reports the correct SLA time. Anyone know where to look?
Posted Aug 12, 2026, 8:20 PM UTC