Student aid under review

so I applied already got approved but it wasn’t enough and was asked to reapply and add medical documents. it’s still under review and Tution is due August 31. I emailed norquest august 4 but still not answer back and I called the school to ask but the lady literally didn’t know what I was asking and just said applications can take 45 days. I am really worried , anyone have this happen to them before ?