order delivered to the wrong address

I placed an online order on 8/9 and it was delivered to a different address..  I tried calling the customer service number and they are saying it will take 7 days to refund. I'm worried I'm just going to get the run around and get no refund. When I call, I only get someone from overseas that says it needs to be reviewed.  Has anyone actually received a refund within the 7 days? Is there anyway to talk to a customer service that's not in the Philippines?