ticket no 14326239- Que Ban Bug

In the past, whenever I couldn’t connect to the server, they would lift my ban within 15 minutes with a single support ticket, and I’d be able to continue playing. But for the past two months, I’ve been getting bans for games I couldn’t join due to total power outages or internet connection issues—which are extremely rare, and I’m absolutely unable to get any help regarding these bans. Faceit Support claims they can’t see the ban in question on my profile. Even though I’ve sent screenshots, match room links, and my profile link, they still can’t see them xD. In response to the ticket I submitted through support with the “technical issue” tag, I was told, “Don’t forget to include your profile link.” I’ve given up now.. I’m canceling my subscription and will wait for an alternative to Faceit to emerge.