How should a conversation go where you tell someone they hurt your feelings ?

For example, should the person just outright apologize?

Or should they explain why they responded the way they felt, or say it’s because this reason etc, or give a variety of other excuses / reasons.

I feel whenever I tell this person they hurt me it’s always an excuse, always a reason, always a defensive. Am I wrong for just wanting someone to just say “hey man I’m sorry didn’t mean to make you feel that way” etc ? Or is they an unreasonable request because they deserve to say their side too? Thanks !