Help!!! Financial Aid / Bookstore balance issues

Is anyone else at IRSC having issues with financial aid and the bookstore balance?

I don’t actually know how much I was approved for books and supplies because no one seems to be able to tell me. I was told the new system processes requests overnight, so I waited two nights for my financial aid to kick in, but nothing happened until I went to the school in person.

Now my bookstore balance is showing $0.00, even though I have enough grant aid to cover my books, uniforms, and required nursing supplies.

I’ve been contacting Financial Aid all week, and honestly, I feel like I’m harassing them at this point, but I’m starting the nursing program next week and I really need this resolved ASAP.

Has anyone else had this issue with Banner/IRSC? If so, how did you get it fixed? Am I able to check my Bookstore balance online somehow?