Need help! Vodafone is suing me.

Hey guys,

I need your advice on this situation. I've been using an idea number for the past 10plus years and last year the sim got deactivated out of the blue, upon checking I was told to go to the nearest vodafone store and get it activated. I went there with my parents as we all got our numbers deactivated, followed the procedure of getting the documents reverified and got a new Vodafone-idea sim.

The store person there told us that since we are porting we have to mandatory get a postpaid plan for 3 months and after that we can switch back to prepaid. We didn't do much research on that and agreed to it. Then once 3 months got over, I paid my due bills and then reached out to the store and got it changed to prepaid (as the postpaid was too expensive, I was paying 900 a month for nothing). She also told me that I might have to pay an extra amount for leaving postpaid. I said okay.

During this time the store lady took my phone and my mom's phone to send a message and receive an otp under the pretext of porting our sims. We were clueless and gave it and then the sims were ported to prepaid and we came back home.

The moment I reached home I got a notification from Google maps replying to me for leaving a review at their store. I did not! The lady unbeknownst to us has used our phones to leave a review there. I was fired up since this was a huge privacy breach. I immediately went through all the reviews and I saw that all of them were fake reviews made by the people working there. The store is >!VI Store Velachery!<, chennai. I read through the reviews that people have been scammed into taking postpaid plans during sim porting and it was not MANDATORY TO DO SO!

I left a huge review complaining about this and the vodafone customer care reached out to me asking about this and I told her how I was cheated into getting a postpaid plan and how the store person used my phone and left a review without my knowledge. They apologized and said they'll take action but I can still see to this day that there are 100 fake reviews being added everyday.

Now, the vodafone has reached out to me with a notice threatening legal action and are telling me to pay the money even though this whole situation isn't my fault. I don't want to pay this. Please help me with what I can do.