Is the online customer support chat a reliable option to check stores for an item?

I’m still trying to hunt down a Xenomorph in Central Florida. Last week I went to 4 stores and none had the Xeno in stock. I joined a waitlist. Today I connected with one of the customer support agents who claimed to check stores for the Xeno but said it was out of stock at EVERY store. Like, every store nationwide. That seems…not accurate to me. How reliable is the live chat message for something like this? Do the agents have a legit way to check stores inventory?