Reschedule Concert in New York - Consumer protection laws
On May 13, I purchased two tickets to the Tyler Childers concert for tonight, August 13th, in Darien Center from SeatGeek's marketplace. The show was originally scheduled for June 10, but was postponed due to the artists personal life (birth of a child).
The reschedule notice was delivered the night before the original date on June 9. By this time, I had already taken vacation time from work and paid for a hotel that was non-refundable. We were planning to drive from NE Ohio, so it's not a trip we can make this time. I have tried to get a refund including extensive communication with SeatGeek customer service, the venue customer service and Ticketmaster (the original ticketseller). The ticket is also not re-sellable and cannot be sold on other platforms, so my only option would be a direct P2P sale. This seems like a good way to lose the tickets and get no money in return.
My understanding of the law 11-C Title F Section 23.08 is that I should be entitled to a refund. The original ticket is still valid for the rescheduled show and SeatGeek claims they do not offer refunds except under applicable laws and this law doesn't require them to in this scenario.
https://www.nysenate.gov/legislation/laws/ACA/23.08
My best understanding is that I should do the following
1. request a credit card chargeback through Discover, as the services are "materially different" than the original purchase
2. a ticket scam and consumer protection complaint with the state of New York AG office.
3. contact the local state senator representing district 57, George Borrello, for assistance in this dispute.
Am I just misunderstanding the law here and I'm SOL, or is there some legal standing for me to press forward? Recommended actions?
Posted Aug 13, 2026, 4:50 PM UTC