Credit revoked; please help
I had an online transaction on my Venture MC declined due to suspected fraud and my account was suspended until I could send my last three most recent bank statements. My progress:
--Bank statements sent (from my Fidelity Cash Management account)
--Statements rejected because the statements were labeled as Investment Reports
--Called Fidelity to ask for a letter to send to C1 saying these ARE bank statements
--Fidelity said they can't do that but the fine print on these reports says STATEMENTS over 10 times
--Sent email to richard.fairbank@capitalone.com with this information and screenshots of the fine print, asking them to remove suspension
--C1 called my husband's phone twice (once while I was out, the other at 6am my time which went to voicemail
--I called C1 back and they said my credit was revoked due to their inability to complete a verification. I told them that's why I'm calling them back; they said sorry, it's too late.
I also have 89K miles in suspension as well as an inability to use this account. What are my next steps? More C1 escalation? CFPB complaint? Thank you kind Redditors.
Posted Aug 13, 2026, 4:55 PM UTC