USCIS sent my OPT EAD card to the wrong address, wasn't lost by mail, they sent it to the physical address instead of the mailing address. P.S. - I no longer live at the physical address. Need advice from someone who's dealth with this!

Posting this because I could really use some advice from people who've been through something similar.

Quick background: I'm an international student on an F-1 applied for post-completion OPT a few months back. My I-765 clearly listed two separate addresses, a mailing address and a physical/residential address, which is normal when you've moved or aren't sure where you'll be living by the time USCIS processes things.

My receipt notice and my biometrics appointment notice were both sent correctly to my mailing address; no issues. But when my case got approved, both the approval notice AND the actual EAD card were sent to my old physical address instead, the one I explicitly did not list as my mailing address on the form.

Here's where it gets more confusing. The USCIS portal shows the card as delivered on one date, but when I actually pulled up the USPS tracking number directly, it shows a different delivery date, several days later than what USCIS is telling me. So even the two systems don't agree with each other on when this supposedly arrived.

I don't live at that physical address anymore; it's an apartment building. The current tenant confirmed they received the approval notice but never saw the EAD card. Since then I've:

• Called USPS customer care directly and filed a formal complaint about the discrepancy and missing package
• Contacted the USPS field office that covers that physical address
• Contacted the local USPS delivery/service center as well
• None of them could locate the card or explain the delivery date mismatch
• Went to the apartment building myself and checked everywhere I could, mailroom, front desk, common areas—nothing

At this point I've hit a wall with both USCIS and USPS, and neither seems to have a clear answer. The 90-day unemployment clock is what's making this feel urgent.

Has anyone dealt with a situation where USCIS and USPS tracking show conflicting delivery dates? Or where a card is marked delivered but genuinely can't be located anywhere? What ended up working for you? Any advice, warnings, or things you wish you'd known going in would be hugely appreciated.

Please help me if you have dealt with the same or know anything! Thanks!!