What’s with all the positive reviews for Leaders Moving?

At first, the communication was easy. The quote was about $2000 less than the other quotes we got for other movers. I guess in hindsight, that should have been a red flag. Jason responded quickly to every question we had- even on the weekend. Then it started going downhill. The day of our move, we did not receive a call the team was on their way. After waiting several hours, we finally called, and were told by a disgruntled fellow (Matthew?) that the team was very nearly there. Okay, that wasn’t great communication, but hopefully that’s it.

Nope.

The packing team (day 1) and the moving team (day 2) left their own trash, food wrappers, and drinks strewn everywhere. Things were missed which we had to pack ourselves.

The next day, when they arrived to move, they re-quoted my rate as we had gotten rid of some furniture. We had already paid, and to this day (2 weeks later) we have not received a refund. Additionally, when I asked the team to pack up our robot vacuum that was still left behind, they said they would but, surprise! It’s nowhere to be found. That thing was $800, so I’m unhappy.

Putting back together our bed, they snapped a board. Thankfully the bed is still structurally intact, but we watched it happen.

I also discovered today, again, 2 weeks later, that they packed up our dog’s waste bin- poop waste bags and all- and put it in a box with our kids’ toys. That’s been marinating in the hot August garage. You can probably imagine how that smelled. Everything in the box had to be thrown out.

Overall, I regret getting the team, I would not recommend them, we certainly wouldn’t use them again, and I would seriously caution others to do so.