SC Visit experience to enable NFC Card and features from the last OTA update (SA1)

The service center reps are woefully ill informed about Mahindra EVs and their software state, which is surprising because more than half the vehicles I see there are EVs. They had no clue about the last OTA update, and the instructions about SC visit to enable Profiles/Custom Drive/Pawpal/Keep mode etc.
The gentleman I was working with wasn't even sure if NFC cards are enabled for BE6. He checked with someone on the phone and then opened the job card for this. A few hours laters he calls me and says the NFC Card is done. I asked him if all the features of the last OTA are enabled and he said they checked, and no updates are available. 😖

That sinking feeling when you feel like you know more than the "expert" when you yourself are shooting in the dark, got very real.
Thanks to a comment on Reddit, I sent him the screenshot of the SA1 update note, which calls out the SC visit to enable features.
Looks like they went back and probably called up someone who actually knows something, because I started seeing a string of car ON/OFF notifications on the Me4u app.
All this after making it clear while booking the SC appointment of why I am even making the 40 minute drive to drop off my car!

After a few more hours, they finally confirmed the updates are done, and I checked that my ECU version was 16.212 (It was 15.312 earlier). .
I already had Profiles and Custom drive mode from before, only the Pawpal, Keep modes are new. Haven't tested any of these.