Compensation for downtime

I have over 80 domains with namecheap and today like everyone else I was unable to access my sites either url or admin page so have lost substantial revenue as a result.

I’m on the galaxy reseller plan that promises I think 99% uptime.

How will namecheap make it right. Obviously things these things happen but, you don’t expect a company as big as namecheap to be offline for so long.