What is Happening?

A recent change in how Blue Apron structures or fulfills its orders has triggered significant disruption. Reports from long-term customers highlight several critical errors: [1, 2]

• Missing Items: Boxes are arriving as a random assortment of ingredients, with some customers reporting over 10 items missing.
• No Proteins: Many boxes are showing up completely empty of main proteins and menus, containing nothing more than base produce or sauce packets.
• Delivery Delays: Shipments are being pushed out multiple days past their expected delivery dates. [1, 3]

Customer Service Backlog

Compounding the delivery errors, Blue Apron's communication channels are completely overwhelmed: [1, 3]

• Both phone lines and live chat support have been intermittently down or entirely offline.
• Text message support is largely unresponsive due to a massive influx of customer complaints.
• The company acknowledged via the Blue Apron X Account that they are experiencing a "high volume of inquiries" and are struggling to reply quickly. [1, 3]

How to Proceed

If your order was affected, Blue Apron policy generally advises reporting issues within 7 days to get a refund or credit. Because live channels are backed up, try these steps: [4, 5]

1. Email Directly: Send your account details, a list of missing items, and any relevant photos to contact@blueapron.com. [4]
2. Social Media DM: Some users have had luck getting visibility by direct-messaging the Blue Apron Official Profile with their name and account email. [3]
3. Pause Future Orders: If you want to avoid a repeat occurrence next week, you can manage your upcoming deliveries through your online account settings while they resolve the issue. [1, 6]

[1] https://www.instagram.com

[2] https://www.trustpilot.com

[3] https://x.com

[4] https://blueapronsupport.zendesk.com

[5] https://resubs.app

[6] https://www.usatoday.com