Amazon package “isn’t expect to be delivered” due to lost in transit or something

Hey everyone so I have a package that clearly isn’t going to be delivered I spoke to an Amazon representative they confirmed a refund will be issued which I know can take a few days but the cancelation of the order isn’t updating on my account how long does this normally take? I just assumed also given it was purchased through Afterpay it atleast sends an email from Afterpay fairly quickly that the order has been cancelled which it still hasn’t. The Amazon person sent an emailed about the refund but im weird about it as if it’s just the transcript of the conversation and not actual confirmation of it.

I don’t use Amazon I just made the purchase through my partners account as he has prime so I’m unfamiliar to this.

Thanks everyone 😊