AT&T Fiber install issue - no internet since Aug 10

Location: Bay Area, CA

I got AT&T Fiber and was happy to finally leave Xfinity.
Service was supposed to start on Aug 10, but the self-install didn’t work. Two technicians came out, and the second one found that the underground cable was broken. He set up a buried wire appointment, but the app says it could take up to 3 weeks.

A third technician came out and confirmed the same thing. A fourth technician is coming today.

I’ve had no internet at home since Aug 10. What should I do? Has anyone dealt with this before?

Posted Aug 14, 2026, 12:30 AM UTC

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