Fibre down

I have had Telus fibre at my business for almost a year with no issues. Today it went down at 2pm (last time my unifi shows connection). Fibre box just shows a flashing green light. Called support said they'll send someone on Wed next week. Is this legit? My entire business being down and that's the fastest they can get someone to look into it?

The rep on the phone said there is another Nokia box somewhere, but the fibre line comes up from the ground in my warehouse and goes direct into fibre box on the wall.