THIS IS A NIGHTMARE

I just sent the following to HP corporate, but out of ABSOLUTE DESPERATION, I am posting here on the off chance they monitor this board:

"Please, PLEASE help me and send me the functioning computer I paid for 8 months ago. I am begging you.

We spent $4000 on your top of the line gaming PC as a Christmas present to my sons. My husband is a first responder, this was a huge purchase for us. This was 8 months ago, and we have yet to be able to use it as intended.

I first contacted tech support in April, after trying everything myself to troubleshoot and make sure we weren't doing anything wrong. I spent about 12 hours over the course of a few weeks with your technicians doing everything they asked. It didn't work. I sent it in for repair. You guys sent it back. It still doesn't work. And now tech support is asking me to repeat everything we already did in May. I spent 3 hours yesterday doing troubleshooting tasks they requested. I'm on hour 2 today. They are telling me that no, you will not replace this PC with a functional one. I spoke to a manager and explained that at this point, we are going on EIGHT MONTHS since I purchased this PC, and almost TWENTY HOURS of you asking ME to work with your techs to make it functional. At this point, y'all might as well pay me as a contractor and issue a 1099.

Please, I have been brand loyal to HP for years. I purchased your top of the line PC so that it would work seamlessly. I did not pay that much so that 8 months later, I still do not have a functioning PC and have spent MANY MANY of my own hours working on it, per the request of your tech support.

I truly do not understand why HP will not stand behind their product and simply say "My goodness, I'm so sorry that the PC you purchased does not work. We will of course replace it so that you can get what you paid for!"

PLEASE end this troubleshooting and repair horror cycle I am stuck in and send me a functioning PC. We have boxes of flight simulator controls still unopened since Christmas, waiting for the gaming PC we paid for. PLEASE. This has turned into an absolute Christmas nightmare. I have NEVER had a company send me a nonfunctioning product and then tell me they will not replace it with a functioning one, even after SO MUCH TIME and SO MANY HOURS OF MY OWN WORK.

I am literally on my knees praying at this point that you will either just take this thing back and give me my money so I can buy a new one, or replace it. "