Workday Help - how do you monitor "Shared cases"

Other

Hi guys,

I'm rolling out Workday Help and it looks like there is no native spot for monitoring the shared cases. Let's say a case solver shared a case with a stakeholder, but the stakeholder missed the notification. Where would they go to review shared with them cases to be able to provide input. I wonder which workarounds does everyone uses?

THANKS in advance!

Posted Aug 18, 2026, 12:08 PM UTC

44
Loading comments…