This was my first order from Nykaa, and unfortunately it has been a really bad experience.

I ordered three skincare products:

* CeraVe Foaming Cleanser – received with the **seal already opened** and dirt/stains around the bottle/cap.
* La Roche-Posay Anthelios UVMUNE 400 – received **unsealed and leaking**.
* CeraVe Moisturizing Lotion – no major visible damage, but there was dirt around the cap/seal area.

After seeing the condition of the first two products, I honestly didn't feel comfortable using the third one either. These are skincare products that go directly on the face/skin, so hygiene and proper sealing matter.

I requested returns for all three. Nykaa approved the return for the leaking La Roche-Posay and the opened CeraVe cleanser, but **rejected the return for the CeraVe lotion**, even though I haven't used it.

What disappointed me more was the slow after-sales support. I regularly shop from other e-commerce platforms and have received damaged products before too — these things can happen. But usually their return/support process is much quicker and easier.

For a first order from Nykaa, this has left a very poor impression.

Has anyone else faced similar issues with Nykaa skincare products or their return process?

Disappointing first experience with Nykaa – received unsealed/leaking skincare products