Background check status put through infinte support loop

Can someone help explain this to me? I hadnt delivered in 3 months or so, and I come back after summer to find that my background check needs to be renewed or something in the uber app. When I log into checkr, it just says that its "failed" So I call uber support. He lets me know they have to start a case with checkr and it will be a week to fix. So 2 weeks go by and I check Checkr again expcept now it says "suspended." I call support AGAIN. and get a new agent who says she has to open yet another case, but this time its high priority and will be done in 1-3 days. Now FIVE days have gone by since then and I dont know what to do.