Station closed no email or notification

All right so I feel like I’m about to have to go through 1 million hoops to get paid today. I had a route at 7 PM. It was kind of storming very bad before 7 PM but by 7 PM it was cleared up but when I got to the station doors were closed and people were just outside and on the phone with support and taking pictures. I got no email no notification I called support and they were no help at all. Just ready to put in a ticket and now I have no payment for my route. What should I expect?