Why we don't show a 'success rate' number anywhere in the product

Early on, a lot of people asked us to put some kind of headline stat on the homepage. A success rate, an average match score, something punchy.

We tried a version of it internally and killed it. The problem is that a single number can't capture whether someone applied to a role that was actually a good fit for them, or whether they just wanted a shortcut to feel busy. Two people can use the exact same tool and have completely different outcomes for reasons that have nothing to do with the product.

So instead we look at boring internal metrics: how many people come back to update a saved job, how many tailor more than one resume for the same job, how many actually use the referral contact feature instead of just viewing it. Those tell us more about whether the tool is actually useful than any number we could put in a headline.

What's a stat you've seen on a job search tool's homepage that made you trust it less instead of more?