Pion Power Connectivity Issue Update: 50 GreenMiles Points Compensation

Pion Power is giving 50 GreenMiles points to those who experienced interruption from their recent server upgrade:

As the number of Pion Power users and connected devices continues to grow, we’ve been upgrading our server infrastructure to improve capacity, stability, and long-term reliability.

During a recent server upgrade, we experienced an unexpected service interruption (8/14 - 8/16) that affected the connectivity of some EV chargers. We sincerely apologize for the inconvenience this caused.

We’ve heard your feedback. Going forward, if planned system work may cause a service interruption, we will communicate with our community in advance.

As an apology, we will provide 50 GreenMiles Points to EV charger customers who experienced the recent connectivity interruption. Please allow some time for the points to be processed. You will receive an in-app notification once the points have been added to your account.

Thank you for your patience and understanding as we continue improving our service. If you have any questions, please send us a DM or contact support@pionpowertech.com.

Thank you for being part of the Pion Power community.

Pion Power Team