Customers who embellish, exaggerate, or downright lie.

I work at a place that accepts returns from a major online retailer that shares its name with the largest rainforest in the world. Here is my situation. An elderly woman comes in holding that familiar brown paper envelope....

Her: "I have this return to make and I tried to do it myself and screwed it all up. Maybe you can help me".

Me: "Okay, have you started the return process?"

Her: "No."

Me: "Do you have access to the account you ordered your item from on your phone?"

Her: "No." *points to QR code on the shipping label* "Will this help you?"

Me: "No thats the companies internal information they use when they deliver it to you."

Her: "Oh. So that doesnt work?"

Me: " No, unfortunately we need your return information so we can process this package and you can get your credit. I would suggest going home and asking a friend, neighbor or relative to help you and once you get that information you can come back in and I can process your return."

Her: *smile and nods* "I'm not real techincal. Okay"

Leaves.

THEN she comes back with her husband in tow and wants my first and last name and ends up talking to the manager. She told the manager that I called her old and stupid essentially by suggesting she find someone at home to help her. She is a business owner and knows how to use computers and doesnt need help. I treated her poorly because she has gray hair.

LIKE WHAT?!

TL:DR I helped a customer who later came in with a completely made up story about how I offended her.