I want to share my experience with Dr Trust/Nureca because this has become extremely frustrating.

I purchased a Dr Trust air purifier that clearly mentions a UV light feature on the product packaging. However, the product I received did not have the advertised UV light.

I raised a complaint with the company, and they provided a replacement. Unfortunately, the replacement also did not have any UV light. I raised the issue again and received another replacement, but that one also had no UV light.

At this point, I have serious doubts about whether the UV light feature advertised on the packaging is actually present in this model at all. If the feature is being advertised but the products being supplied don't contain it, isn't that misleading?

And now, as if that wasn't enough, the air purifier has developed a sensor issue.

I've been trying to get this latest issue resolved through their WhatsApp support, but it's been 4 days of repetitive, time-wasting replies without an actual resolution. I've already provided the invoice, videos showing the issue, lot number and all other information they requested.

Their current solution? They want me to send the product to their office at my own expense.

I contacted their logistics team and was quoted more than ₹500 just to ship the defective product back.

Why should the customer have to pay ₹500+ to return a product that has already had multiple issues and multiple replacements?

At this point, I'm extremely disappointed with both the product and the after-sales service. I have documented everything, including the packaging showing the UV-light claim, videos, invoices, replacement details and WhatsApp conversations.

Has anyone else had a similar experience with Dr Trust/Nureca, particularly regarding the advertised UV light feature? I'd genuinely like to know if this is specific to my unit/model or if others have noticed the same thing.

OC

Dr Trust/Nureca air purifier – missing UV light, repeated replacements, and now a sensor issue