another day… another rude customer for something beyond my control

When will customers realize that just because you were on the phone with care and care chose to make up whatever story they told you up, doesn’t mean it’s true and the people at retail stores only can do so much.

Whenever I have customers who dealt with representatives within that states, 8/10 times, they do give correct information and usually is a flawless customer sales experience due to them having the KNOWLEDGE already given about plan changes, AAL promos and bill expectations but those customers that come in from representatives overseas, AHHHHHHHH, those customers come in with wrong information documented or none at all. Those customers are on the phone with care as they come in and care has the audacity to make up whatever and when you hit them with the Pulse doc, then they switch up on the customer and puts them on a hold and half the time, HANGS UP.

Just because care “said so” doesn’t mean it’s true.

& god forbid you show them proof of the promo on pulse or t life, they still hit you with “I’m just going to have care call back and let them give me the deal they were giving me”

Bet. Don’t come to me when your bill is messed up.