Dubai hospitals have no empathy

Here's my experience with KCH

I have tested positive for High risk HPV - CIN 2. And wanted to schedule a surgery there. I called KCH for enquiring regarding that. It took me so many emails and calls to even connect with the nurse of the doctor. And when I finally connected they said the doctor doesn't perform the surgery there and referred me to a surgeon.

So let's say if I didn't push for all the calls, emails. I would have just wasted my money for consultation and my time. But anways now I decided call their referred doctor.

This is where it gets even more disappointing.

I asked the person there, I wanna do the surgery there. This was referred by doctor xxx from KCH aesthetics. But I wanna confirm if I will have enough time slot with the doctor to do a surgery on the same day. And he said (Customer care representative) he can't guarantee. Ok I understood that, so I asked that is there probability to book a time slot on tuesday so that if the doctor wants to do on tuesday we can time slot still available with him. And he said he can't book it. We're not on insurance, it's self pay. Least the hospital can do is suggest an alternative. My infection is just increasing and I have abdominal pain. And they can't even block a time slot????? Ridiculous!

I booked aster hospital. They answered all my queries. The customer care really wants to help people, than pretending to attend calls just to make it look like they work. Very disappointed with these guys. Just so you know the treatment cost starts at 5k AED. Very disappointed.

Call attended by some guy on 28th August between 8:30-9:00 pm. Teach your customer service guys some empathy to help customers