Customer Service sucks!

I placed 2 calls to customer service about a booking issue I was having. First call was disconnected 13 minutes into the call. The second guy asked for a reservation number after I said I didn’t have one due to this issue. He said he would place me on hold then disconnected me 3 minutes later.

I’ve used Booking.com so many times in the past and never had a problem, the first time I have a problem they can’t even address it. Very disappointing!