Presenting Project Heimdall - a ticket bridge for server staff to be able to handle GM tickets from Discord

Hey all, I'm excited to showcase my module I've been working on that's currently built for AzerothCore servers, but is planned to be ported to other cores as well.

Heimdall is A Discord ticket system for AzerothCore. Heimdall bridges in-game GM tickets into private Discord channels your staff can work in, and gives your staff full two way communication with ingame players, from beginning to end of the ticket life. From the player point of view, nothing has changed. They still communicate with a GM Branded chat window, and send and receive whispers from ingame.

Features -

GM Ticket discord bridge that allows fully functioning two-way natural looking communication between in-game player and GM in discord.

A Ticket Queue channel showing all currently open tickets as well as who has claimed them to work on

current ingame info about the ticket submitter (Player Name, level, race, class, zone, playtime of char and account age, and last seen, and an indicator of whether or not they are online)

ticket tracking history by account

small list of ingame commands the staff member can run

trackable note system that follows by user account

more features are scheduled to come, as well as compatibility with other cores.

The project is located at https://github.com/Calmoran/mod-heimdall, and discussion about the project can be directed to a discord I made to support the mod which can also be found on the github page.

Feel free to ask me anything here as well, i'd be more than happy to answer any and all questions.