Gimme Care wiped my account after I informed them I had allergic reaction

I have had a pretty bad allergic reaction (red itchy splotches which fade down to a bruise-like appearance) to the compound they sent me from Boudreaux. I contacted customer service multiple times just to ask how to request a different compound formula without B12. They would take forever to respond, then the chat would eventually close if I didn’t respond within 5 min after they took 3 days to get back to me.

Today I logged in and they literally wiped my entire account. All my information is gone aside from the shipping address. They never offered a refund or a new vial. I wouldn’t have asked for a refund anyway (not their fault I’m allergic to B12 apparently) but the customer service is SO bad. Im baffled they just straight up wiped my account.