I cant create or retrieve my account

So I went into the store a few months ago to try to find out why my apple TV account had been suspended. We were getting it through our phone carrier, and so we hadn't missed a payment. Their response was we dont know why it was suspended, and we cant reopen it for you or tell you why we cant reopen it. Like I am a 007 over here. (I'm not; I'm a massage therapist lol) Now we got our daughters' iPhones, and so I was going to just open a new account with them, and for whatever reason i cant. I am not tech-savvy at all, and I have no idea what happened. Its like Apple has a personal vendetta to settle with me, in which I have no understanding of how I wronged them. LOL, can someone please help me understand something?