Bricked After Update

I received a notification that my Bee device required a firmware update. I proceeded with the update - power at 100%, plugged in and charging with the app open. The updated ended with an error saying it had failed. Now my Bee is unresponsive. It does not display any LED on the defice, isn't recognized by the app, in bluetooth settings, nothing. 

I have tried to hard reset by pressing the button 5 times to no avail. I have restarted my phone, turned bluetooth off and on, forgot the device in my bluetooth settings and even disconnected attempting to find it like a new device. None of these attempts have been successful. 

Anyone else run into this issue and, if so, is there any sort of solution other than contacting support? Hoping for something I can do, as I don't want to roll the dice trying to see if I ever even get a response from Bee support.