Can't Log In and Says Password Changed

Just a heads up there is an issue with Payactive. Not sure what, but I tried to log in and it said my password had been changed. Odd, because I haven't changed it. Whatever, tried to log in under my employers payroll, it tells me I'm not an authorized user. Wtf? I've been using this here and there, and today was a day I wanted to use it. I had just logged in yesterday, so I know it's not me. I cannot get ahold of anyone at payactive, i've called multiple times and their automated system just hangs up. Call back, same thing. The AI chatbot online is literally useless. They take too long to email back, I just want to speak to someone. I think the app should seriously be considering and reevaulating how they do their customer service because this is so ridiculous.