Noom Med membership cancelled for no reason?

So I went to make sure my prescription was going to be renewed today and I no longer had access to coaching or the little indicator that says "you have x engaged days" - I thought this was weird and asked the chatbot what was going on. No help whatsoever!

Finally looked at my membership and apparently it is inactive!!! I'm supposed to have Noom Med included with my CareFirst insurance! I don't know what to do, especially since it's a long weekend and I need my meds filled ASAP! I messaged the Partner Support email but it has always taken an extremely long time to get a (usually unhelpful) response.

I really wish there was someone to call about this stuff since Noom is the only way I can get my Wegovy prescription covered (per CareFirst policy). This is just wrong!