Email promotion question

Hi! I am new to Hollister (unless you count when I was buying for myself when I was a young person) and I am buying items for my daughter, who loves the clothes.

I have placed a few orders in the last few months and keep getting an email this week that says I have a $25 reward, but when I go to the check out or try to read the details, it doesn't have any info about this.

Does Hollister randomly apply rewards to newly active accounts like that? I know that I earned $5 rewards through my purchasing, but haven't bought enough to earn a reward as high as $25.

Could it just be a glitch? I'm planning to buy some clothes during the extra 25% off four items promo, and don't want to miss the chance for an additional discount if it exists. I tried the chat but it was automated and not very helpful. Thank you for your insight!